Software maintenance and support at EntyTech provide a structured way to ensure that applications and related infrastructure remain stable, secure, and aligned with current operational needs. The service covers a wide range of activities—from targeted assistance in individual cases to full operational responsibility for the application—allowing you to choose the level of involvement that best fits your organisation.

Through ongoing updates, performance and reliability work, monitoring, incident handling, and controlled functional adjustments, we help maintain system quality and support predictable day-to-day operation while your internal teams remain focused on their core priorities.

Expert handling of operational tasks

Our team manages the technical aspects of maintaining and supporting your software, ensuring that issues are handled efficiently and with minimal disruption. This helps maintain stable day-to-day operation without pulling internal resources away from their primary responsibilities.

Efficient use of internal resources

Routine maintenance can place a significant load on internal teams. By delegating these activities, your organisation can focus on development, product work, or other strategic initiatives, while operational tasks are handled in a structured and predictable manner.

Cost-effective support model

Maintaining a full in-house support function is often resource-intensive. Our flexible service model allows you to access the required level of support without the fixed overhead of dedicated staff, providing a cost-efficient way to maintain system quality.

Reduced downtime and faster issue resolution

Operational issues are addressed promptly, helping reduce unplanned interruptions and ensuring that systems remain available and functional. This contributes to more stable operations and a smoother user experience.

Scalable level of involvement

Support needs vary over time. Our service can be expanded or reduced depending on system complexity, release cycles, or internal capacity. This flexibility allows the support model to follow the organisation’s operational trajectory.

Structured ongoing improvement

Our maintenance work supports long-term system health through updates, performance adjustments, and controlled enhancements. This helps keep the application reliable, secure, and aligned with current requirements.

Routine fixes, updates, and security patches

Ongoing corrections, updates, and patching to maintain system stability and keep the software aligned with current requirements.

Application performance monitoring and optimisation

Analysis of application behaviour under real workloads, including response times, throughput, database performance, and resource utilisation, followed by targeted optimisation.

Operational monitoring and alerting

Monitoring of the infrastructure and runtime environment, covering service availability, health checks, resource usage, external dependencies, and other operational indicators, supported by structured alerting.

Incident analysis and resolution

Investigation and resolution of operational issues using defined procedures to restore expected system behaviour and minimise disruption.

Codebase maintenance and compatibility adjustments

Refinement of the codebase, dependency updates, compatibility adjustments, and other activities that support long-term maintainability.

Planned functional adjustments

Controlled implementation of incremental improvements or minor functional updates based on operational needs or new requirements.

Reliability and SLO-oriented practices

Work aligned with availability targets, error budgets, and reliability thresholds to support consistent and predictable system operation.

Documentation and knowledge transfer

Preparation of documentation and coordinated knowledge transfer to support internal teams in their operational and development processes.